Privacy policy

Information regarding protection and privacy of your data, reassuring you that it is safe to purchase at Wearetore.com

This privacy policy sets out how wearetore.com collects, processes, uses and protects any information that you provide when you use this website or its services.

All information collected by wearetore.com is stored and handled in accordance with the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018. Personal and financial information collected on this site is used for the sole purposes of processing and delivering your order, and to occasionally send you information about our products and services.

Wearetore.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and our services, you can be assured that it will only be used in accordance with this privacy policy.

This policy change is effective from 25th May 2018. Wearetore.com may regularly review and update this policy to ensure we comply with all the necessary regulations. All changes and updates are reflected in the updating of this page. Should you wish to remain up to date with any changes, please check this page regularly.

 

Collection of personal data

In order to provide you with our services, we may collect the following information:

  • Name, gender and date of birth
  • Address
  • Contact telephone number
  • Email address
  • Demographic information such as postcode, preferences and interests
  • If you place an order, we will also collect your credit card or payment details
  • History of your preferences
  • A record of any correspondence you send us, including e-mail messages, as this helps us to track any problems or concerns you may have
  • A record of your purchases with us so that we can quickly deal with any issues you may have about your order
  • Other information you may provide to us.

If you access our website from a mobile or any other device, we may collect certain information from your device which includes your IP address, browser type, device type, general geographic location and any other technical details. We will also collect details of how you have used our website, links that were clicked and content that was of interest to you. We use this information for analytic purposes in order to improve your experience while using our website with more relevant content.

 

Use of personal data

Our legal basis for collecting and processing your data is to fulfil a contractual obligation. In order to process orders, wearetore.com will require your name, address, delivery address (if different), credit or debit card number and expiry date. We also ask for a telephone number with which to contact you if there are any difficulties with your order. Your credit card details are taken through a secure server for processing by your card provider and our bank. We will pass your name and delivery address on to the carrier responsible for delivering your order.

We may also ask you for your consent to send you marketing information, updates and other content that we think you may be interested in.

In some cases, we may use your information for a legal obligation, or in our legitimate interest to complete credit checks before we can provide you with services and confirm you as a new customer. If you choose not to provide us with required data, we may not be able to provide you with certain services or fulfil our contractual obligations to you.

We may also use the lawful basis of contract to send emails containing marketing offers, promotions and other relevant communications to customers that have previously purchased from wearetore.com, and consent to send updates to individuals that have signed up to receive wearetore.com email newsletter.

We also require this information to understand your needs and provide you with a better service, and in particular for the following reasons

  • Internal record keeping
  • To set you up as a new customer
  • To improve our products and services
  • To enable us to tell you about any special offers, promotions or company news that we feel may be of interest to you (this is only where you have given express permission. You may unsubscribe from receiving such correspondence at any time by emailing hello@wearetore.com and stating that you no longer wish to receive emails from wearetore.com. To ensure your website account reflects this information, please log in and tick the relevant box on your account page.)
  • To enable us to contact you (and to ask for your permission to be included if we are planning any market research) so that we may establish what you like or don’t like about our products and services
  • To plan our future product purchases so as to try and meet your requirements going forward
  • To help us understand the shopping patterns of our customers so we can send you the most relevant information, to avoid wasting your time and our money
  • When necessary, to share your information with credit reference or fraud detection agencies - at all times the information will be secure.
  • To operate and develop our business.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

 

How long do we keep your data

We retain all information collected for only as long as is necessary for the aforementioned purposes, and in line with our retention schedule. For more details on our retention schedule, please email us at hello@wearetore.com.

 

What if you think we have incorrect information or you would like a copy of the information we hold about you

Under the General Data Protection Regulation and the Data Protection Act 2018, you may request details of any of your personal information which we hold through a subject access request. If you would like a copy of the information held on you please write to us at the below address or email us at hello@wearetore.com.

Data Protection Compliance, Osan Limited T/A TORE, Premier House, Second Avenue, Crewe Gates Industrial Estate, Crewe CW1 6BZ

In responding to your subject access request, we will firstly ask you to confirm your identity by providing copies of EITHER your passport OR your driving license. If we do hold information about you, we will provide you with a description of the data, tell you why we are processing your data, inform you who your data has been shared with, and provide you with a copy of your personal data in a legible form or a commonly used electronic form.

If you believe that any information we are holding about you is incorrect or incomplete, please write to us at the above address or email us at hello@wearetore.com as soon as possible. We will promptly correct any information found to be incorrect.

If you would like us to erase or restrict the processing of your personal data, please write to us at the above address or email us at hello@wearetore.com as soon as possible.

If you wish to make a complaint to the Information Commissioner’s Office on how we process and collect your data, you can do so by contacting their Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone 0303 123 1113 or 01625 545745.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want to opt in to receiving communication from wearetore.com, including newsletters and promotional emails
  • If you no longer wish to receive any marketing emails from us, you can stop this by clicking on the “unsubscribe” link in the marketing emails we send you, or by emailing us at hello@wearetore.com.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We store your information on a secure data system, which is not accessed by anyone other than wearetore.com. All staff use login and password controls on our systems.

 

Where we store your data

Your account data will be collected, stored and processed primarily in the UK. Where we transfer data outside the UK we will ensure we take all reasonable administrative and technical precautions to protect that data including technical, contractual and operational measures such as DPA/SCCs/ TRIAs as appropriate.

We use a number of third parties to operate our service, where these companies are used to process your data we will ensure we have taken appropriate steps to protect your data including DPAs, Risk Assessments and technical measures.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the website to which you have navigated. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy policy. You should exercise caution and study the privacy policy applicable to the website in question.

We use Feefo for customer reviews and feedback. For more information please see Feefo’s privacy policy.

 

E-Newsletters

We use a third party provider, Klaviyo, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies, including clear gifs to help us monitor and improve our e-newsletter. For more information please see Klaviyo's privacy policy.

 

Sharing your data

We will not routinely sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so or where the company assets are acquired by a third party or otherwise transferred to a third party.

When necessary, we may share your name, address and telephone number with a credit reference or fraud detection agency.

We may share your data with other companies in order to provide our services to you and to operate our business, for example.

  • Hosting company
  • IT suppliers
  • Our accountants
  • Lawyers and other advisors
  • GDPR consultants
  • Partners, suppliers, other third parties
  • Logistics companies
  • HMRC and other authorities
  • Other companies and organisations are required to run our business.

 

How we use cookies

We use cookies to track your order through the shopping process. Cookies are commonly used on websites, do not contain personally identifiable information about you, do not pose a security threat and do not harm your computer. They simplify your shopping experience and mean that you do not have to input your contact details every time you visit the site. Your credit or debit card details are not stored on the site and are always secure.

You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you cannot shop with us and may not be able to use certain features within our website.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, before removing the data from the system.

Two types of cookies may be used on this website:

  • Session cookies - temporary cookies that remain in the cookie file of your browser until you leave the site
  • Persistent cookies - remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function Duration
_ab Used in connection with access to admin. 2y
_secure_session_id Used in connection with navigation through a storefront. 24h
_shopify_country Used in connection with checkout. session
_shopify_m Used for managing customer privacy settings. 1y
_shopify_tm Used for managing customer privacy settings. 30min
_shopify_tw Used for managing customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1min
_tracking_consent Tracking preferences. 1y
c Used in connection with checkout. 1y
cart Used in connection with shopping cart. 2w
cart_currency Used in connection with shopping cart. 2w
cart_sig Used in connection with checkout. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with shopping cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1y
dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer localization. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
remember_me Used in connection with checkout. 1y
secure_customer_sig Used in connection with customer login. 20y
shopify_pay Used in connection with checkout. 1y
shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
storefront_digest Used in connection with customer login. 2y
tracked_start_checkout Used in connection with checkout. 1y
checkout_one_experiment Used in connection with checkout. session

 

Reporting and Analytics

Name Function Duration
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30min
_shopify_d Shopify analytics. session
_shopify_s Shopify analytics. 30min
_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
_shopify_y Shopify analytics. 1y
_y Shopify analytics. 1y
_shopify_evids Shopify analytics. session
_shopify_ga Shopify and Google Analytics. session

 

Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:

Reporting and Analytics

Third Party Description Privacy Policy
Facebook Pixel We use Facebook Pixel to help measure how users interact with our websites. https://www.facebook.com/privacy/explanation
Google Analytics We use Google Analytics to help measure how users interact with our websites. https://policies.google.com/privacy

 

Advertising

Third Party Description Privacy Policy
Microsoft Advertising We use Microsoft Advertising to deliver targeted advertisements to individuals who visit our websites. https://privacy.microsoft.com/en-ca/privacystatement
Facebook Custom Audiences We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. https://www.facebook.com/policy.php
Google We use Google Ads to deliver targeted advertisements to individuals who visit our websites. https://policies.google.com/privacy
TikTok We use TikTok Ads to deliver targeted advertisements to individuals who visit our websites. https://www.tiktok.com/legal/page/eea/privacy-policy/en

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Credit Card Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software – the industry standard technology for securing credit card data - which encrypts information transmitted from our website. Each credit card transaction is authorised and charged separately, so you will be required to input the entire number for all transactions. We are confident that no unauthorised person or organisation will be able to access the credit card information we record.

 

Google Services

Wearetore.com uses Google remarketing and other Google advertising and analytics services. Remarketing is a type of online advertising which allows us to show ads to users who have previously visited our website as they browse the Web. Therefore, as a visitor to the wearetore.com website, please be aware of the following:

  • Third party vendors, including Google, show wearetore.com website ads on sites on the internet
  • Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to the wearetore.com website
  • Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page
  • To find out more information on how Google uses information please visit: https://policies.google.com/technologies/partner-sites

 

Offer code terms

Use of discount codes is subject to the following terms & conditions:

  • Promotional/discount codes may be subject to an expiry date
  • Codes are only valid when redeemed directly at www.wearetore.com
  • One promotional/discount code cannot be used in conjunction with another
  • Discount does not include/apply to delivery charges

 

How to contact us

All material on this website, except where specifically stated otherwise, is Copyright 2022 Osan Limited T/A TORE, Premier House, Second Avenue, Crewe Gates Industrial Estate, Crewe CW1 6BZ, Reg. No. 02882757.

Trademarks, service marks and logos displayed on this site belong to Osan Limited. Nothing contained on this site should be construed as granting any licence to use any trademark, service mark or logo displayed on this site.

We are registered with the Information Commissioner’s Office as a data controller. Our ICO registration number is Z3397982.

For any questions regarding this privacy policy, please contact our data protection lead at hello@wearetore.com.

Stock up your wardrobe with TORE, the world's first 100% recycled socks